Breaking the Trade-Off Between Efficiency and Service (HBR OnPoint Enhanced Edition)
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For manufacturers, customers are the open wallets at the end of the supply chain. But for most service businesses, they are key inputs to the production process. Customers introduce tremendous variability to that process, but they also complain about any
【書誌情報】
ページ数:13ページ
サイズ:A4
商品番号:HBSP-1498
発行日:2006/11/1
登録日:2007/8/16
