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Strike the Right Balance Between Service Efficiency and Customer Satisfaction

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Reining in customer service costs while keeping customer satisfaction scores high is especially necessary--and especially difficult--in an uncertain economy. It's a balancing act so strenuous, many companies don't even attempt it. Instead, they respond to

【書誌情報】

ページ数:5ページ

サイズ:A4

商品番号:HBSP-U0812A

発行日:2008/12/4

登録日:2008/12/18

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