Emergia wants to keep its customers happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship?

【書誌情報】

ページ数：24ページ

サイズ：A4

商品番号：HBSP-111048

発行日：2010/9/28

登録日：2012/2/23