Citibank has introduced a new, comprehensive performance-scorecard system. A regional president struggles with a tough decision: how to evaluate an outstanding branch manager who has scored poorly on an important customer satisfaction measure. This case provides a scoring sheet to be completed by the reader and an explanation of the ramifications of the decision for the business's strategy.

【書誌情報】

ページ数：9ページ

サイズ：A4

商品番号：HBSP-198048

発行日：1997/12/2

登録日：2011/6/27