It's fashionable to talk of being "customer oriented." But regardless of how companies attempt to flatten their organizations or empower frontline workers, the simple truth is that every customer's experience is determined by the order management cycle (O

【書誌情報】

ページ数：13ページ

サイズ：A4

商品番号：HBSP-2963

発行日：2006/1/18

登録日：2007/8/16