In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to improve performance. An abridged version of an earlier case.

【書誌情報】

ページ数：15ページ

サイズ：A4

商品番号：HBSP-304063

発行日：2003/12/18

登録日：2011/6/27