Managing for Integrity: Three Vignettes
Three situations are described. A branch manager for a retail brokerage firm must decide whether to change the branch's cash management techniques to increase interest earnings. An auto mechanic must decide whether to oversell parts and repairs to meet sales and service quotas set by management. A research director must decide what to do about suspicions of product adulteration. The vignettes illustrate the impact of organizational context on individual decision-making and the importance of management of management systems and behavior for organizational integrity.