California Closets: Organizing the Customer Experience
通常価格
¥1,606 JPY
通常価格
セール価格
¥1,606 JPY
単価
あたり
California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to attract newer customers, members of the millennial generation. How could Barton and California Closets leverage NPS to achieve these goals?
【書誌情報】
ページ数:39ページ
サイズ:A4
商品番号:HBSP-419004
発行日:2018/11/21
登録日:2019/1/29