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California Closets: Organizing the Customer Experience

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California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to attract newer customers, members of the millennial generation. How could Barton and California Closets leverage NPS to achieve these goals?

【書誌情報】

ページ数:39ページ

サイズ:A4

商品番号:HBSP-419004

発行日:2018/11/21

登録日:2019/1/29

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