Sales Force Management at Nobel Ilac
Nobel Ilac was a Turkish generic pharmaceutical company marketing more than 100 drugs in 20 countries and, as of 2017, had over 2,500 employees worldwide. Nobel had implemented a transformation strategy-more specifically, a customer segmentation plan-whereby the sales force had begun to use data to determine their call plans. As a result, it had improved sales performance, and its previously negative EBITDA had reached double-digit positive figures. Two key issues remained: 1) growth was not as high as desired; and 2) the sales force's voluntary turnover was very high. Given that the sales force was the only go-to-market channel, Nobel needed to do something to reduce employee turnover without affecting the positive trend in sales and profits. For many industries, personal selling is the primary and sometimes the only way that a firm can go to market. Hence, properly managing the sales force is a key to a firm's success. The case outlines the challenges of managing a sales force-in particular, how to decrease salespeople's attrition while also increasing growth.