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Loyalty-Based Management (HBR OnPoint Enhanced Edition)

通常価格 ¥1,210 JPY
通常価格 セール価格 ¥1,210 JPY
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Few companies have systematically revamped their operations with customer loyalty in mind. MBNA credit cards and State Farm Insurance are successful because they have designed their business around customer loyalty--a self-reinforcing system in which the

【書誌情報】

ページ数:14ページ

サイズ:A4

商品番号:HBSP-5432

発行日:2000/11/15

登録日:2007/8/16

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