In just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new hotel launch, focusing on the unique blend of leadership, quality processes, and values of self-respect and dignity, to create award-winning service.

【書誌情報】

ページ数：30ページ

サイズ：A4

商品番号：HBSP-601163

発行日：2001/3/20

登録日：2011/7/29