Introduces the systemic nature of product quality and the complexity of quality problems. A new director of quality assurance discovers an apparent quality problem. The actions of different departments and functions contribute to the problem. The new director must decide how serious the problem is, what to do about it, and how to go about orienting an organization toward a better quality attitude. A rewritten version of an earlier case.

【書誌情報】

ページ数：3ページ

サイズ：A4

商品番号：HBSP-607002

発行日：2006/7/13

登録日：2011/6/27