To maximize their effectiveness, color cases should be printed in color. Describes the Mumbai-based Dabbawala organization, which achieves very high service performance (6 Sigma equivalent or better) with a low-cost and very simple operating system. The case explores all aspects of their system (mission, information management, material flows, human resource system, processes, etc.) and the challenges that the Dabbawala organization faces in a rapidly changing environment. An outside consultant proposes the introduction of new technologies and management systems, while the leading logistics companies (e.g., FedEx) come to Mumbai to learn about the Dabbawala system.

【書誌情報】

ページ数：23ページ

サイズ：A4

商品番号：HBSP-610059

発行日：2010/2/8

登録日：2011/9/14