Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.

【書誌情報】

ページ数：25ページ

サイズ：A4

商品番号：HBSP-612031

発行日：2011/9/12

登録日：2011/10/19