Want to Perfect Your Company's Service?: Use Behavioral Science (HBR OnPoint Enhanced Edition)
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¥1,144 JPY
通常価格
セール価格
¥1,144 JPY
単価
あたり
It may seem like the topic of service management has been exhausted. Legions of scholars and practitioners have applied queuing theory to bank lines, measured response times to the millisecond, and created cults around "delighting the customer." But pract
【書誌情報】
ページ数:11ページ
サイズ:A4
商品番号:HBSP-682X
発行日:2001/6/1
登録日:2007/8/16