Why Satisfied Customers Defect (HBR OnPoint Enhanced Edition)
通常価格
¥1,210 JPY
通常価格
セール価格
¥1,210 JPY
単価
あたり
Most managers rejoice if the majority of customers that respond to customer-satisfaction surveys say they are satisfied. But some of those managers may have a big problem. When most customers are saying they are satisfied but not completely satisfied, the
【書誌情報】
ページ数:16ページ
サイズ:A4
商品番号:HBSP-6838
発行日:2001/6/1
登録日:2007/8/16