Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
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AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusua
【書誌情報】
ページ数：23ページ
サイズ：A4
商品番号：HBSP-694047
発行日：1993/10/25
登録日：2011/2/7
