Describes the application of statistical process control in a service industry. In this case, Annette Kluck must decide how to adopt manufacturing-based principles to a service process ranging from customer account setup to legal services.

【書誌情報】

ページ数：12ページ

サイズ：A4

商品番号：HBSP-696084

発行日：1996/1/29

登録日：2011/7/29