The greater the loyalty a company engenders among its customers, employees, suppliers, and shareholders, the greater the profits it reaps. Frederick Reichheld, a director emeritus of Bain & Co., offers advice on improving loyalty that is based on more tha

【書誌情報】

ページ数：13ページ

サイズ：A4

商品番号：HBSP-7184

発行日：2001/7/1

登録日：2007/8/16