Collaboration Wars: Slack vs. Microsoft Teams
In 2021, Slack was acquired by Salesforce. While widely viewed as the best corporate collaboration and messaging software, Slack was being challenged by Microsoft, which was giving away its competitive product, Microsoft Teams, for free with a subscription to Microsoft's Office software suite. The purpose of this case is explore how to compete with "free." The case examines the advantages and disadvantages of bundling and how to build an enterprise software platform.