Service systems with high customer contact operate at a lower degree of efficiency than those with limited customer contact. Managers should separate high-contact and low-contact elements of a service system; separate groups of people should perform high-

【書誌情報】

ページ数：9ページ

サイズ：A4

商品番号：HBSP-78601

発行日：1978/11/1

登録日：2010/8/10