Where Does the Customer Fit in a Service Operation?
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¥1,144 JPY
通常価格
セール価格
¥1,144 JPY
単価
あたり
Service systems with high customer contact operate at a lower degree of efficiency than those with limited customer contact. Managers should separate high-contact and low-contact elements of a service system; separate groups of people should perform high-
【書誌情報】
ページ数:9ページ
サイズ:A4
商品番号:HBSP-78601
発行日:1978/11/1
登録日:2010/8/10