As the service industry segment of the economy burgeons, the drop in productivity in the sector becomes more serious. The problems encountered in trying to solve this dilemma have been rooted in management's ignorance of consumer attitudes and behavior. S

【書誌情報】

ページ数：9ページ

サイズ：A4

商品番号：HBSP-79310

発行日：1979/5/1

登録日：2007/8/16