Traditional programs of quality control in the United States have emphasized mainly defensive actions--preventing defects--and even these programs have been pursued halfheartedly. But high quality means pleasing consumers, not just protecting them from an

【書誌情報】

ページ数：11ページ

サイズ：A4

商品番号：HBSP-87603

発行日：1987/11/1

登録日：2011/6/27