A customer satisfaction guarantee is meaningless if customers must jump through hoops whenever they complain. To satisfy them, it is necessary to make immediate amends--by giving employees both the obligation and the authority to honor a guarantee on thei

【書誌情報】

ページ数：6ページ

サイズ：A4

商品番号：HBSP-89407

発行日：1989/7/1

登録日：2010/8/10