Presents a typology of customer-introduced variability and offers guidance on how to manage each type. Central to the ideas developed is how to mitigate the effects of the apparent trade-off between reducing variability and diminishing the service experie

【書誌情報】

ページ数：19ページ

サイズ：A4

商品番号：HBSP-9-606-063

発行日：2006/3/14

登録日：2007/8/16