Discusses a large overnight express company, which guarantees its service, and which has created a major headache for one of its customers. The problem exposes deficiencies in its service and in the guarantee it has advertised heavily. A formal complaint is made to the CEO. From the CEO's perspective, students must confront a variety of issues related to the problem.

【書誌情報】

ページ数：4ページ

サイズ：A4

商品番号：HBSP-9-690-004

発行日：1989/10/27

登録日：2007/8/16