Discusses the value of service recovery to service organizations working to enhance customer loyalty. Also provides practical advice to managers and examines strategies proven helpful to service organizations in their recovery objectives. May be used with

【書誌情報】

ページ数：7ページ

サイズ：A4

商品番号：HBSP-9-801-342

発行日：2001/3/9

登録日：2007/8/16