Illustrates the "Service Profit Chain" in action. QVC, whose initials stand for Quality, Value,, and Convenience, demonstrates clearly how a strong customer focus can lead to establishing a strong franchise in the retail sector and a highly profitable bus

【書誌情報】

ページ数：32ページ

サイズ：A4

商品番号：HBSP-9-897-050

発行日：1996/9/16

登録日：2007/8/16