Service companies often cannot prevent mistakes, but they can learn to recover from them and thereby retain an unhappy customer. Recovery begins by identifying the problem, then acting quickly to correct it. Most important, service companies should give f

【書誌情報】

ページ数：8ページ

サイズ：A4

商品番号：HBSP-90407

発行日：1990/7/1

登録日：2010/8/10