Pal's Sudden Service has developed a unique operating model and organizational culture in the quick service restaurant business. With a deep emphasis on process control and improvement, zero defects, extensive training, and a high level of employee engagement, Pal's has been able to achieve excellent operating and financial performance. The case examines the challenges it potentially faces as it contemplates growing the chain significantly from the 28 units it currently operates.

【書誌情報】

ページ数：26ページ

サイズ：A4

商品番号：HBSP-916052

発行日：2016/5/18

登録日：2016/8/8