In the new economics of service, frontline workers and customers need to be the center of management concern. Successful service managers heed the factors that drive profitability in this new service paradigm--investment in people, technology that support

【書誌情報】

ページ数：13ページ

サイズ：A4

商品番号：HBSP-94204

発行日：1994/3/1

登録日：2007/8/16