The 2002 HBR List: Don't Delight Your Customers Away (HBR OnPoint Collection)
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あたり
Customers--you can't live without them. But as some thinkers have recently maintained, you can't live with them, either. Indeed, an emerging school of thought contends that the frenzied desire to "delight the customer" has gone too far. R&D has invited cu
【書誌情報】
ページ数:33ページ
サイズ:A4
商品番号:HBSP-9438
発行日:2002/3/1
登録日:2007/8/16