The Quest for Customer Focus (HBR OnPoint Enhanced Edition)
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¥1,210 JPY
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Companies have poured enormous amounts of money into customer relationship management, but in many cases the investment hasn't really paid off. That's because getting closer to customers isn't about building an information technology system. It's a learni
【書誌情報】
ページ数:14ページ
サイズ:A4
商品番号:HBSP-9645
発行日:2005/4/1
登録日:2007/8/16
