Joe Mandato, Pete McNerney and Empathetics
Two experienced healthcare leaders that participated in the Advanced Leadership Initiative at Harvard University worked together to improve the nation's healthcare system through the early stage company Empathetics (an organization that teaches empathy to healthcare professionals and staff to improve the patient experience). With their guidance the company seems to make progress on staffing and funding, but despite Mandato's and McNerney's experience and optimism, the Empathetics team faced a great deal of uncertainty. Do they have the right team in place? Will they successfully raise their next round of funding? Can they penetrate the complex and crowded market and build a thriving business? Can the Empathetic products be perceived and recognized as a pain killer as opposed to a nice to have? How should they align themselves with hospitals and insurance companies? Can Empathetics fundamentally change the healthcare industry and normalize empathy training as an essential part of clinical and administrative training?