Too many companies are letting legions of dissatisfied customers defect without ever knowing why. With the growing choices for customers today, companies can ill afford to ignore the problem. David P. Norton and Sir Richard Heygate, one of Europe's leadin

【書誌情報】

ページ数：5ページ

サイズ：A4

商品番号：HBSP-B0507C

発行日：2005/7/15

登録日：2007/8/16