Everyone, even companies with model Balanced Scorecards, struggles with developing performance metrics. Many organizations don't properly account for frequency of variation, identify the right data sources and ensure their reliability, or use enough leading (vs. lagging) measures that can reveal trouble before it's too late. And some unwittingly choose measures that drive the wrong behavior. Consider these ideas for eight important, but often ill-designed or completely absent, metrics.

【書誌情報】

ページ数：4ページ

サイズ：A4

商品番号：HBSP-B0905E

発行日：2009/5/15

登録日：2009/5/26