What's Missing from Your Scorecard? Eight Vital-but Often Overlooked-Metrics
Everyone, even companies with model Balanced Scorecards, struggles with developing performance metrics. Many organizations don't properly account for frequency of variation, identify the right data sources and ensure their reliability, or use enough leading (vs. lagging) measures that can reveal trouble before it's too late. And some unwittingly choose measures that drive the wrong behavior. Consider these ideas for eight important, but often ill-designed or completely absent, metrics.