Never Underestimate the Importance of Soft Skills in Executing Strategy
With a decade of Balanced Scorecard implementation experience under his belt, one senior executive reflects on what worked best and why. Based on his very practical experience, he learned the wisdom of shifting his emphasis to focus more on the "soft" side to achieve sustainable transformation. As many others have observed, "It's the soft stuff that's hard." Indeed, the mechanics of strategy execution can be taught in books (and is!). But it's the soft side of organizational transformation that requires a more thoughtful and context-sensitive approach. Learn how one savvy leader turned the situation on its head by using the mechanics of execution to effect change.