The Balanced Scorecard's 20th Anniversary
Twenty years ago, we published our article, "The Balanced Scorecard--Measures That Drive Performance" in the Harvard Business Review. In her editorial for that issue, then HBR editor Rosabeth Moss Kanter wrote about the importance of frameworks for improving managerial effectiveness: "Shared disciplines facilitate teamwork and allow organizations flexibility. People can get to work faster--and more easily work together in new groupings--when they share a methodology, or planning and problem-solving framework. . .The important thing in a disciplined organization is that everyone uses the same approach."