Seven Keys to Improving Customer Satisfaction Programs
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Quality award-winning firms use seven key activities that dramatically improve the contribution of customer value and satisfaction (CVS) data. Although CVS as a management process cannot be reduced to just these seven keys, the goal here is to help firms
【書誌情報】
ページ数:8ページ
サイズ:A4
商品番号:HBSP-BH079
発行日:2002/9/15
登録日:2007/8/16
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