When employees are empowered to continuously record their employment-related frustrations- doing so on accessible, visually prominent media-process improvement becomes upgraded to operate in a truly continuous mode. Frustrations are a superior target of process improvement in that they get at deep-seated concerns of people who have first-order process awareness and are most directly impacted by process failings. Recording frustrations not only provides a sound basis for pressing on to solutions, but it is also cathartic. The act of recording frustrations prominently on company-sanctioned media provides a positive outlet for the frustrations themselves.

【書誌情報】

ページ数：11ページ

サイズ：A4

商品番号：HBSP-BH889

発行日：2018/3/1

登録日：2018/4/12