This case describes the process of Austrian chocolate producer Zotter Chocolate entering the Chinese market. There are several things that make this company stand out: it is a small, family-run entrepreneurial firm from Austria that makes a wide range of unconventional flavors of chocolate. It prides itself on being organic and fair trade, and has attracted many loyal customers and visitors to its "chocolate factory" in its headquarters in Bergl, Austria. After successfully entering the German market-an "obvious" target for a firm from Austria-the founder, Josef Zotter, and his family considered where to go next, in 2010. After comparing the U.S. and Chinese chocolate markets, Zotter Chocolate selected China as its first major non-European market. The case introduces how Zotter sought out a local partner in Shanghai and decided to enter the market with an "experience-based" offering in its first chocolate factory outside its home market, overseen by the founder's daughter Julia. Their innovations and learning process are also presented in the case. The case ends with Julia's key concerns about Zotter China's next step when she has to leave China for Zotter Chocolate's Austrian headquarters in August 2017.

【書誌情報】

ページ数：14ページ

サイズ：A4

商品番号：HBSP-CB0063

発行日：2018/10/1

登録日：2021/4/14