Delivering excellent service is a challenge for most organizations. Although many aspire to it, the evidence from customer satisfaction surveys indicates that too few firms are able to deliver service excellence. On the other hand, some organizations cons

【書誌情報】

ページ数：19ページ

サイズ：A4

商品番号：HBSP-CMR214

発行日：2001/10/1

登録日：2007/8/16