Most customer service centers use time on hold and minutes per call as measures of how effective they are. Research shows that they should look instead at the percentage of customers' problems resolved with just one call.

【書誌情報】

ページ数：4ページ

サイズ：A4

商品番号：HBSP-F0909C

発行日：2009/9/1

登録日：2012/3/28