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The Power of Positive Surveying

通常価格 ¥1,012 JPY
通常価格 セール価格 ¥1,012 JPY
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Research suggests a new way for companies to use customer satisfaction surveys: Instead of asking customers what went wrong, begin by asking what went right. This can positively influence customers' perceptions, increasing their reported levels of satisfaction, the chance that they will purchase again, the amount of money they will spend, and their loyalty over time.

【書誌情報】

ページ数:4ページ

サイズ:A4

商品番号:HBSP-F1701A

発行日:2017/1/1

登録日:2017/1/10

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