Cultural Competence: Why it Matters and How You Can Acquire It: Multicultural Managers
In the same way that technology is facilitating entirely new experiences -- from shopping to collaborative working -- there is a growing realization that digitalization can enable a radically different way of learning with respect to executive development. To leverage this opportunity, we must move beyond merely adding an online component to traditional face-to-face learning (blended learning). Instead, we must embrace a more integrative approach that seamlessly links the contexts where learning takes place -- be it a classroom, the workplace or a customer's premises -- to achieve a state the authors call omni-learning. This will disrupt many of the current systems in place, forcing a shift from instructional design to learning experience design. As such, professional development goes from being an aggregation of distinct activities to becoming a continuous journey guided by data-driven insights. For Chief Learning Officers, the effort will be considerable but infinitely more rewarding.