5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset
Negotiating is a skill that every manager needs to master, not only because it can help to solve problems and create value, but because thwarted negotiations undermine value, sap morale, waste resources and even escalate into greater conflict. But there is more to negotiation than just wearing down the other side. The use of mediation in corporate settings yields useful lessons for every manager in resolving disputes and negotiating positive outcomes. This article reveals the key traits of the mediator mindset. By applying these principles to the conflicts they face, managers can overcome impasses and enjoy better relationships with their business partners, suppliers, customers and employees.