e-Notificaciones in Uruguay
In 2013, Juan Moreno, CEO of Kepler Ltda. (commercial name INTEGRADOC), a Uruguayan company specializing in the provision of software for business process management (BPM) and electronic documents, had to make a set of decisions to achieve the goals agreed under the project of Notifications and Electronic Communications signed with the government of Uruguay. These decisions would have consequences at several levels: particularly, the technical quality of the solution delivered and future scalability, the motivation of its technical team, the satisfaction of the state client, the acceptance by users of the platform, and the likelihood of not achieving the agreed goals for the project (5 installations in operation by 2013). These potential issues would put in jeopardy the continuity of the support provided by the international development entity that was financing this project, which was expected to continue in subsequent years. Moreover, the results of this particular project would set a precedent that would have a great deal of influence on similar larger businesses in the country and the region in the future.