This case allows course participants to use a graphical simulation tool to explore several key factors that lead to customer response delays in service systems. A high-level discussion can then ensue on process flow management, including tools like segmentation, process standardization and scheduling, and resource utilization planning. The case requires the ProModel simulation software tool (not included, to be purchased separately), and computer simulation input files (available free from the author's website: http://faculty.insead.edu/stephen-chick/simulations ).

【書誌情報】

ページ数：15ページ

サイズ：A4

商品番号：HBSP-INS417

発行日：2006/2/1

登録日：2014/9/19