This case focuses on Nordea's move from e-banking to e-business and the way the bank established an e-habit and e-trust among its customers. It examines the main e-business services that Nordea currently offers to its private and corporate customers. These include e-identification, e-signature, e-billing, e-salary and e-payment. The case also discusses multi-channel management and pricing issues as well as future growth opportunities.

【書誌情報】

ページ数：26ページ

サイズ：A4

商品番号：HBSP-INS611

発行日：2004/2/1

登録日：2015/3/27