This case addresses the challenges faced by the Neuroscience Outpatient Center (NOC) at the American University of Beirut Medical Center (AUBMC) and unfolds the Evidence Based Management Approach adopted to Optimize Efficiency and respond to the rising obstacles. After briefly describing the healthcare industry, the changes in ambulatory care model and the vision of AUBMC, authors dive into the challenges encountered by patients, physicians, and management at the NOC. The NOC is the first of several multidisciplinary centers launched at AUBMC to centralize services and facilitate patient care in an optimal manner. Such centers foster collaboration among faculty and ensure integration of care. This case focuses on the operational challenges faced by the NOC that ultimately impact the level of service and patients' experiences. The center was struggling to maintain patient satisfaction and optimal operations in place. The evidence-based healthcare management unit at AUBMC assisted the center's management in collecting the needed quantitative and qualitative data that can serve as a tool to provide effective recommendations to the center and improve patient experience.

【書誌情報】

ページ数：15ページ

サイズ：A4

商品番号：HBSP-NA0647

発行日：2020/6/30

登録日：2021/4/14